Concierge
Tell us what you need and we'll come back to you personally. Every message reaches the GeniusCook team directly.
Whether you are troubleshooting access to your Kitchen Dashboard, querying a membership charge, asking how AI recipe credits are counted, proposing a partnership or simply telling us that a Sicilian pasta worked beautifully on a Tuesday night, this form is the right door. Choose the topic that fits best and add as much detail as you can — the plan you are on, the device you were using, the recipe or page involved — and we can usually resolve things in a single reply rather than a long exchange. Culinary feedback is read as carefully as support requests; a good share of the library exists because a member wrote in.
Our concierge desk is staffed Monday to Friday, 09:00–18:00 Central European Time, from Malta. Messages arriving over the weekend or on Maltese public holidays are answered on the next working morning, in the order received.
Most enquiries receive a personal reply within one working day. Billing and account-access issues are prioritised and usually answered within a few hours. Partnership and press proposals may take up to three working days, because they are reviewed rather than triaged.
This form is the fastest and most reliable route to the team, and it is the only channel we monitor continuously. You can also reply directly to any GeniusCook notification email — those replies land in the same inbox. For privacy and data requests, choose the Privacy request topic above so your message is routed to our data controller and handled within statutory timeframes. GeniusCook is operated from Malta; postal correspondence can be requested through this form.